1. What This Privacy Policy Covers
This Privacy Policy outlines how mellowte collects, uses, and protects your personal information when you interact with our website, place an order, register an account, or communicate with us. “Personal information” refers to any information that identifies, relates to, describes, or can be associated with you.
Please note: This policy does not apply to websites or applications we do not own or control.
2. Information We Collect
We collect personal information from various sources, depending on how you interact with us. Below are examples of the types of personal information we gather and how we use it:
Account Registration
Examples: Name, email address, internet/app usage (e.g., cookie IDs, browser activity), optional info like birthday and ZIP code.
Purpose: To create and manage your account, maintain preferences, and save information for future purchases.
Communication with Us
Examples: Name, email address, phone number, and any details you provide during contact or support inquiries.
Purpose: To respond to questions, feedback, or requests, and improve our customer service. Calls may be recorded for quality assurance.
Promotional Communications
Examples: Email address, phone number, and interaction data with promotional messages.
Purpose: To send newsletters, discount codes, promotional offers, and analyze engagement with our messages.
Purchases
Examples: Name, billing/shipping address, payment info (handled via third parties), email, and browsing activity.
Purpose: To process your orders, send confirmations and updates, detect spam or fraudulent activity.
Payments
All transactions are securely processed through third-party providers like PayPal and Stripe. We do not store your credit card details. Please review their privacy policies for more information:
Public Reviews & Social Media
Examples: Comments, reviews, ratings, and any content you share publicly on our site or social platforms.
Purpose: To understand customer sentiment and improve our products and services.
3. How We Use Your Personal Information
In addition to the above, we may use your personal information to:
- Provide access to our website and services
- Fulfill your orders and requests
- Communicate updates, promotions, or account-related information
- Improve website functionality and customer experience
- Detect and prevent fraudulent or unauthorized activity
- Conduct surveys and notify you about changes to our policies or services
4. Sharing Your Personal Information
We do not sell or share your personal information without your consent, unless required by law.
5. How We Protect Your Information
We value your trust and are committed to protecting your information. Our team uses various security measures, including:
- Technical access controls
- Information security protocols
- Secure disposal processes
These safeguards help protect your data while shopping with us.
6. Data Retention
- Comments: If you leave a comment, it and its metadata are stored indefinitely. This helps us recognize follow-ups automatically.
- User Accounts: Registered users can view, edit, or delete their information anytime (except for usernames). Personal data is stored as long as necessary to provide services or comply with legal obligations.
7. Your Data Rights
If you have an account or have left comments, you can:
- Request a copy of the personal data we hold about you
- Request deletion of your personal data
Note: We may retain certain data for legal, administrative, or security reasons.
8. Where Your Data Goes
Comments may be scanned using automated spam detection services to maintain a safe environment.
9. Updates to This Policy
We may occasionally update this Privacy Policy. Any changes will be posted on this page, and your continued use of our website means you agree to the revised terms.