What payment methods do you accept?
We offer a variety of secure and convenient payment options to make your shopping experience smooth and hassle-free. We currently accept all major credit cards, including Visa, MasterCard, American Express, JCB, and Discover.
How much does shipping cost?
Shipping costs are calculated based on your location and the number of items in your order. Here’s a general breakdown:
- $5.99 for the first item
- $1.99 for each additional item
Final shipping costs will be shown at checkout before you complete your purchase.
Do I need an account to place an order?
No account? No problem! You can shop and place an order as a guest without creating an account.
How do I create an account?
Creating an account is easy! Just click on the “My Account” link at the top of our website and follow the steps to sign up.
Where can I find my tracking information?
Once your order has been shipped, we’ll send you a confirmation email with your tracking number. You can use that number to follow your package every step of the way.
How do I return an item for a refund or exchange?
If you’ve received a damaged or defective item, we’re here to make it right. Please follow these steps:
Step 1: Contact our Customer Support team at
📞 +1 469 687 9785 or ✉️ support@mellowte.com
Include your order number and the reason for your return.
Step 2: We’ll email you a return form with a return code. Print out the return label, package your item(s) with all original packaging and accessories, and send them to:
539 W. Commerce St #8396, Dallas, TX 75208, USA
Once received and processed, your refund will be issued to your original payment method. Please allow 3–10 business days for the refund to reflect in your account.
Need more help?
We’re here for you! If you have any other questions or concerns, feel free to contact us at
✉️ support@mellowte.com — we’ll get back to you as soon as possible.